In shopping transactions, mutual consent and honesty are fundamental principles. Product returns are a right granted to customers if they are unsatisfied with the product. However, misusing the return policy with malicious intent is not permissible. Purchasing a product with the intention of using it temporarily and then returning it is considered unfair and wrong, based on the intention behind the action. The Prophet (peace be upon him) emphasized the importance of intention with his saying, “Actions are judged by intentions” (Bukhari, Revelation 1; Muslim, Imara 155). Therefore, transactions made without the purpose of acquiring ownership are not appropriate according to Islam.
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